Baji8 Privacy Policy

1 Introduction

This Privacy Policy explains how baji8 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of users ("you", "the Player") who access or register on the baji8 website and mobile application at baji8.org.

By registering on baji8 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

We may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated date at the top. Continued use of baji8 after any update constitutes your acceptance of the revised policy.

2 Data We Collect

Baji8 collects personal data that is necessary to operate your account, process transactions, and comply with legal and regulatory obligations. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Collect Your Data

Baji8 collects your personal data through several channels, all of which are clearly associated with your use of the platform:

• Direct registration: When you create a baji8 account, you provide your name, date of birth, email address, and phone number directly.
• Identity verification: When you submit documents for KYC verification, we collect the information contained in those documents.
• Transactions: When you make a deposit or withdrawal on baji8, your payment provider shares transaction data with us to process the payment.
• Platform usage: As you use baji8, we automatically collect technical and usage data through cookies, log files, and analytics tools.
• Customer support: When you contact our support team via live chat or email, we record the content of those communications.
• Third-party sources: In some cases, we may receive data about you from identity verification providers or fraud prevention services to supplement the information you have provided.

4 How We Use Your Data

Baji8 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your baji8 account and verify your identity.
• Process deposits and withdrawals through your chosen payment method.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Detect and prevent fraud, cheating, and other prohibited activities on the platform.
• Provide customer support and resolve disputes or complaints.
• Send you important account notifications, including security alerts and transaction confirmations.
• Improve the baji8 platform based on how players use it.
• Monitor your gaming activity to support responsible gaming obligations and identify signs of problem gambling.
• Send you promotional communications about baji8 offers and bonuses, where you have opted in to receive them.

5 Who We Share Your Data With

Baji8 does not sell your personal data to any third party. We share your data only where it is necessary to operate the platform or comply with legal obligations. The parties we may share your data with include:

• Payment processors: To process your deposits and withdrawals, we share necessary transaction data with payment providers such as bKash, Nagad, and Rocket. These providers have their own privacy policies and are independently responsible for the data they hold.
• Identity verification providers: To complete KYC checks, we may share your identity documents with third-party verification services. These providers are contractually bound to handle your data securely.
• Fraud prevention services: We share technical and behavioural data with fraud detection partners to protect the platform and all players from fraudulent activity.
• Game providers: Some game data may be shared with our licensed game providers to ensure fair play and resolve disputes. Game providers do not receive your financial or identity data.
• Regulatory and legal authorities: Where required by law, we may disclose your data to government bodies, law enforcement agencies, or regulators. We will always seek to limit such disclosures to what is strictly required.
• IT and infrastructure providers: We use third-party hosting and infrastructure services to operate baji8. These providers access data only as necessary to provide their services and are bound by strict data processing agreements.

6 Payment Data

Baji8 takes the security of your financial data extremely seriously. When you make a deposit or withdrawal on baji8, your payment details are processed directly by our verified payment partners. Baji8 does not store your full payment card numbers, mobile banking PINs, or account passwords on our servers at any point.

What baji8 does retain is a record of your transaction history — the amounts, dates, and payment methods used — for the purposes of account management, dispute resolution, and regulatory compliance. This transaction history is visible to you in your baji8 account at all times.

• All payment transactions on baji8 are encrypted in transit using 256-bit SSL.
• Withdrawals can only be processed to payment methods previously verified in your name.
• If you believe an unauthorised transaction has occurred on your baji8 account, contact our support team immediately.

7 Cookies and Tracking

Baji8 uses cookies and similar tracking technologies to improve your experience on the platform, analyse usage patterns, and support security functions. A cookie is a small text file stored on your device when you visit a website.

The types of cookies baji8 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot disable these without affecting platform functionality.
• Analytics cookies: Help us understand how players use baji8 — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to reset them each visit.
• Marketing cookies: Used to deliver relevant promotional content about baji8 to you. These are only active if you have opted in to marketing communications.

8 Data Retention

Baji8 retains your personal data for as long as your account is active and for a period after account closure as required by law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Communication records: Support chat logs and emails are retained for up to 3 years.
• Technical and usage data: Retained for up to 2 years from collection, after which it is anonymised or deleted.

When your data is no longer required, baji8 will securely delete or anonymise it. You may request early deletion of certain data types — see Section 9 for your rights in this regard.

9 Your Data Rights

As a baji8 player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected].

10 Data Security

Baji8 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and baji8 servers.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the baji8 platform.
• Secure, access-controlled data centres with physical and digital security measures.
• Automated monitoring systems that detect and alert on suspicious access patterns.

While baji8 takes every reasonable precaution to protect your data, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal data, baji8 will notify you promptly and take immediate steps to contain and remediate the breach.

11 Minors

Baji8 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on baji8 or provide any personal data to us.

If baji8 becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on baji8, please contact us at [email protected] so we can investigate and take appropriate action.

12 Changes to This Policy

Baji8 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your data, baji8 will notify registered players via email or an in-platform notification before the changes take effect. Continued use of baji8 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the baji8 team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within your baji8 account after login.
• FAQ: Visit our FAQ page for quick answers to common privacy questions.

We aim to respond to all data-related requests within 24 hours. For complex requests such as full data exports or erasure requests, we may require up to 72 hours to complete the process fully.